Nexora is a monthly subscription service. A free tier lets you try the service without paying, and the terms below apply to paid subscriptions. Subscriptions are sold by Kemzang Teumena Stephane Bryan, trading as Nexora, a sole trader established in Cameroon.
1. Cooling-off period
You have 14 days from your first payment to request a full refund of your subscription, with no need to give a reason. The refund is issued to the payment method used at purchase, within 5 to 10 business days depending on your bank.
2. Renewals
After that period, monthly instalments already paid are not refunded, as the service was delivered over the period concerned. You can cancel at any time to stop subsequent renewals.
3. Cancellation
Cancellation takes one click from your dashboard, in the Subscription section. No email is required. Your access remains active until the end of the period already paid for, then switches automatically to the free tier — your account and your data are kept.
4. Service interruption
If the service is unavailable for an extended period through our fault, write to us: we refund the period concerned on a pro-rata basis, even beyond the 14-day window.
5. How to request a refund
Write to support@nexoracoding.com from your account email address, quoting the transaction reference. We reply within 24 business hours and process the request without discussion if it falls within the 14-day window.
This policy supplements our terms of use.